They have it. Starts with 'FX', 'FW', or 'FV'. © 2023 Valve Corporation. • 2 yr. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". All trademarks are property of their respective owners in the US and other countries. A typical industry time is 5-10 workdays for RMA, that's after it arrives to the workshop. Hey, I got my 256GB Deck today and after a bit of using I don't think that the left trackpad is working correctly. You should see the Steam Deck power off, and the power LED will blink three times to. Tech Support. 6 nm APU. Calibrating will show the Steam Deck the proper range it should be using. 4. Of course, Valve isn’t stocking this $400 handheld gaming PC at Best Buy. I re-seated it and turned the Deck on and fixed!Same here: Living in Germany, sent the Steam Deck via UPS to a warehouse in Frankfurt around 4 weeks ago (2nd RMA). The haptic on the other hand should not feel strong, it's only there so you know that there is. 25 pm. You also need to reset the OS. #15. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. Eaten By A Dream Dec 12, 2022 @ 11:29pm. Steam Deck. Steam Deck Steam Gaming. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. The switch is cheap but it requires soldering skills. Check my Steam Deck L1 button repair on youtube. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. Include the following items inside the box: RMA instruction sheet, bar code up. Try letting the steam deck completely drain the battery, it may solve the problem. It's as if the Steam Deck has lost all communication with the battery or the battery is dead. My fan RPM is above. But after a couple of weeks the power button became less and less responsive. and than you have to wait 2-4 Business day to get the shipping information. I thought I would go over my findings after going through 3 RMAs: First Deck: Broken Power Button (mushy and would have to be pressed really hard down to register input) 2 Stuck pixels (bright green and bright blue pixels in. format my deck for RMA, have many emulators, non steam games, etc. So, I RMAed it and got it repaired. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. 1. It's like any other product or store you have ever bought anywhere. I still have no update and waiting for a new unit to be shipped to me. - Get an email saying Steam Deck's ready to ship on June 1st. #4 < > 4. Go down to Hardware section and select Model/Serial Numbers. Steam Deck: On bottom-right rear surface. I still have no update and waiting for a new unit to be shipped to me. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. shipped to valve rma center in netherlands 08. If your deck turns on automatically, unplug it and let it die a second time; It is important that the deck starts at 0% and stays turned off for step 4. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. Day 1 of owning a Steam Deck I set it up and installed games. Unit arrived at warehouse (Netherlands) on April 4th. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. how long have you waited to get your RMA? I. - Contact Steam Support on May 16th. Perhaps it's not refurbished 😅. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. Let battery drain below 40%. One in 1000 neediing an RMA is an acceptable. Unit arrived at warehouse (Netherlands) on April 4th. I'm waiting for Steam support reply, although I don't have much faith, honestly. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. I still have no update and waiting for a new unit to be shipped to me. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. To. Select your issue to review troubleshooting information and contact Steam Support if necessary. Posted: Jun 24, 2023. The failure rate for the first year is as much as 5%. (Left-to Top, Right-to Right/Top - see Picture ). My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. B) just assume that you do not have warranty. I still have no update and waiting for a new unit to be shipped to me. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. ago. ago. As far as the deck is concerned - My 512GB SKU has got a whiny fan, crunchy left thumbstick, wobbly left touchpad. I finished side mission and when my Team was walking out of the portal, sunddenly graphic started to look funny and game dropped to slideshow. This was the answer: Thanks for providing the requested information. kiwii4k • 1 day ago. #4 <. I've had to RMA my Steam Deck due to a non-functional L3 button. ago. Snipperflipper Apr 13, 2022 @ 8:52am. 28: steam deck is delivered to them. put your RMA slip inside the steam deck box. 2 2230 SSD separately, and prices right now are sky-high due to demand. Steam initiated an RMA. 30/03 -> Valve sent me a new Steam Deck. Unit arrived at warehouse (Netherlands) on April 4th. Replaced the screen. Not a major issue but one that annoyed because of the price spent on the deck. invision2212 Oct 15, 2022 @ 3:52pm. You can get 8 hours of battery life on the steam deck now =) I get that currently with the standard battery by using the settings in the power menu. my Steam Deck stopped charging after connecting it to an USB Hub. I waited nearly two weeks to submit an RMA request for my Deck that couldn't stay on battery power for more than an hour because I saw how long the wait times were for people who had done the same. 5m cable. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. I likely have more repair experience than most technicians at their depot (30+ years). You're without your Steam Deck until the replacement/repaired unit arrives. My Deck came with a thin crack in the base of the left joystick. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. Leave the deck on this screen until it dies on its own. my new friend May 13, 2022 @ 10:06am. April 24: contacted customer service about dead pixels. So I notified Steam, who quickly sent me an RMA. Uh oh lmao. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. I'm from Germany, and this goes too far for initiating an RMA process. They ended up accepting the RMA even with 256 ssd and sent a replacement device on 1/3. New Steam Deck arrived that Saturday 1/7. delivery. Its companion button, on the bottom right, works normally no matter what. 04. Unit arrived at warehouse (Netherlands) on April 4th. Best. Add a Comment. Go back into haptic settings one final time and use the toggle switch to turn the haptics back on. Donations are appreciated, but not necessary:paypal. Valve was really quick and after 3h I had my DHL shipping label for return. Still no word on when they will ship a replacement. My experience with RMA was good too (damage wasn't my fault) . . Select your issue to review troubleshooting information and contact Steam Support if necessary. See full list on howtogeek. I shut down the deck and carefully changed the SSD with the help of a YouTube video and may have forgotten to pull the battery plug while removing the. I sent my deck out on the 30th and they received it on the 2nd of December. - My download speed is perfectly fine. Anyone knows when they will ship my bew steam deck if they received mine 9th. EU 512GB 18. We're aware of reports regarding fan noise and we're actively looking into the issue. Edit: To add distance perspective I'm in PolandA lot of unknowns at that time, are now knowns today correcting someone months later isn't all that useful. Steam Deck > General Discussions > Topic Details. The glue between those layers is supposed to be strong enough to keep it from forming those bubbles in the first place, so air bubbles can't exactly move freely. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. Unit arrived at warehouse (Netherlands) on April 4th. Premium anti-glare etched glass. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. Hi all, I just wanted to vent out my frustrations with the Steam Deck and the issues I've run into while using this device. UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. Sign in to your Steam account to review purchases, account status, and get personalized help. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). I still have no update and waiting for a new unit to be shipped to me. It sounds like the beginning on May. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. Valve already has. The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. Today I finally received my replacement Deck. Soldering pads are already pr-tinned, so all you need to do is to touch cable end to soldering pad and later touch it by hot soldering iron. Honestly though, yes it’s valve, decent warranty and returns policy. They just need to transfer the warranty to you if they registered it. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). saying they had ordered a repair part- no reference to a ticket number, item description. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Unit arrived at warehouse (Netherlands) on April 4th. I contacted valve support, but I don't think I want to RMA my deck and wait two weeks for a new one to come back, only to have. Select Battery storage mode. That is completely unacceptable as far as I'm concerned. Steam Support, Oliver Nog english is not my first. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. Also had to RMA. Steam initiated an RMA. Borrowing my friend's devkit we managed to capture the difference between intolerable, tinnitus-aggravating screeching of the "Delta" fan shipped with retail models (in at least model serial 2020) and the quiet, lower. However, wife's Steam Deck refuses to boot. I don't think that is true. The worst RMA Experience. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. . I still have no update and waiting for a new unit to be shipped to me. Yes, my timeline: RMA sent to FedEx 3/8. You will receive instructions about how to conduct your return once the replacement or repair process has been initiated. 5% and 3% dead on arrival, with lower priced hardware having higher failure rates. And just like its. RMA status is they haven’t received it yet. So I had to contact Steam and set up an RMA. On the other hand, the buttons on the Q2 Deck felt mushy. largelylegit. my Steam Deck stopped charging after connecting it to an USB Hub. Seems like you either have to accept it or return it. If you have any other questions in the meantime, please let us know. Not at the moment. But if just by opening and replacing it voids it, then that's a bit unfair. It's great that the Steam Deck is so open and customisable, but as a premium piece of electronics I expect the OEM hardware to last more than a year without becoming defective and shouldn't be. Steam initiated an RMA. TheBlack_Swordsman. I know burn in takes extreme scenarios. It was transported using UPS and picked up Monday after that, only for it to return yesterday. Discussion. Surprisingly Valve let me RMA it from AUS. If your device is out of warranty, the company will offer to fix it up. STEAM DECK RMA nightmare due to dying battery. Here open the "documents" folder. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. Steam initiated an RMA. 2. Buy a scalped steam deck on ebay, then rma it. the RMA process is very slow, my deck arrived at Valve’s warehouse. 64 GB Steam Deck to Germany 22/03 purchased 24/03 shipped with GLS 28/03 shipped by GLS to the UK because who knows why 30/03 now says it gonna be shipped back to ValveSteam Deck OLED Available Now! Make Your OLED Dreams Come True!. Seal the box well with packing tape and attach your shipping label to the box. they may let you pay for a repair though. Every time you take apart that silver sticker, it gets worse. It was delivered and signed for. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). The warranty process is fairly lengthy. Also, every time you open the Steam Deck, you degrade it. Within the month of your use makikita mo naman na siguro if may factory defect yung unit. From what I’ve seen the deck is really friendly to self repair but this particular job might be tricky if you’re not experienced. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got Steam's "complete order" mail and ordered my Deck shortly after. Seems like in Europe the RMA turnaround was way faster. Everyone getting a Steam Deck will have roughly the same level of IPS glow. B. There's actually a lot of really helpful information about the components inside your Steam Deck that you can find by following these steps (if they're true). Fking. my Steam Deck stopped charging after connecting it to an USB Hub. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. At least this time Steam Deck seemed to work fine. Edit: To add distance perspective I'm in Poland A) the keyboard themes that come with the steamdeck are most likely already redeemed and you cannot redeem them a second time and. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. It's doubtful steam will RMA as it was damaged by you . I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. Typical. . I can plug it into an external monitor and get a display on that monitor, with this I tried to reimage, format, change battery settings (screen brightness, turning of dimming feature etc) but. You may have to briefly plug the charger in to get it to. The rma process is unlikely to solve that particular issue for you. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a. put it into battery storage mode, then wake with charger like then it arrived. A solid white LED indicates the Deck is drawing power. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. Buy it with a credit card that gives you an extra 1 year warranty. Out-of-warranty issues can be repaired. 1TB NVMe SSD. Make sure the white LED is on. When I inquired about turnaround times I was told to expect a 3-5 business day turnaround once they received my unit. Steam Deck RMA Circus. I had to RMA my first steam deck for exactly this problem. Both left and right trackpad are not working. Steam Deck RMA time question. my Steam Deck stopped charging after connecting it to an USB Hub. 07. ago. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process. Budget is $1300Step 1 Prepare your device. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. my Steam Deck stopped charging after connecting it to an USB Hub. I already contacted Steam Support so please don't comment telling me to do it. Thanks, I’ll try this and if it doesn’t work, factory reset time. So I soon get my third SteamDeck. Choose Battery storage mode, and confirm. Go down and select Devices. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. So I received my new deck, and at first glance everything appeared fine. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. My Steam Deck had an issue with the battery not charging past 53%. Has anyone who went through the RMA process gotten a replacement yet?. Apr 8 (AM): Steam Deck Posted. 1 year manufacturer warranty that covers defects. Print the shipping label and place it on the exterior of the box. Thanks for using Steam, Zoe. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. TheBlack_Swordsman. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. Steam Deck OLED model will be available in two storage configurations: 512GB and 1TB, which will cost $549 and $649, respectively. So today i received a 512 GB replacement SSD. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. bring your phone with the email in case they need to scan the barcode from the email. Picture of biggest spot. Informed two PDF’s would be sent with shipping label and RMA. They opted to repair the last time. I still have no update and waiting for a new unit to be shipped to me. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. May 6: didn't hear anything from steam but almost as. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. Alecslee Jun 30 @ 2:24am. Miffen May 27, 2022 @ 12:09pm. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. ( Yes, I know, some of you are scared. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. L! My second Steam Deck developed the ' black screen of death ' fault after 5 days use, so I got onto Steam support, and they quickly arranged an RMA. Turn on your Steam Deck and allow the battery to discharge below 25% before starting your repairs, as a charged lithium-ion polymer battery can be dangerous if accidentally punctured. how long have you waited to get your RMA? I. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. All rights reserved. Expect that the return will be confirmed next week. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. Video/photograph and record everything prior to sending in your deck for any RMA work. Reply. Steam Deck > General Discussions > Topic Details. Valve employees have hinted at a potential Steam Deck 2 launch in late 2025 or 2026. How to check fan mfr without opening Steam Deck. List of troubleshooting. I just posted a thread on this. My fix is only applicable if the bumper switches aren't defective, in which case you will have to RMA your device. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. bring your phone with the email in case they need to scan the barcode from the email. Wir erstatten in einem Zeitraum von maximal 14 Tagen nach Erhalt der Hardware alle erhaltenen Zahlungen für von Ihnen gekaufte Artikel sowie die Lieferkosten für die günstigste von uns angebotene Versandmethode zurück. With some help from the Steam Deck Discord, we discovered they're using different fans than the ones shipped with the devkits. Unit arrived at warehouse (Netherlands) on April 4th. Be careful and take your time to make sure you don't accidentally copy the wrong way and wipe the deck by accident. For the internal option, you’ll need to purchase an NVMe M. setibeings • 10 mo. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. - Set the TDP in the Steam menu to 12 instead of the. 05. 24/03 -> 8AM I sent the Steam Deck through DHL. Two days later, I noticed that the right bumper was mushy and needed more force than usual to press. All time are EST, and I am located in Michigan. No luck. com my Steam Deck stopped charging after connecting it to an USB Hub. Hold Volume+ and press the power button once to boot into BIOS. No company ever asked me to provide full contact details to initiate an RMA process before. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. Here you can find the saved logfile. New comments cannot be posted. Let your Steam Deck sit overnight until it has shut down on its own. my advice for anyone reading this. Simply run the tool or commands the other way around to restore the backup to your new deck. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. From what I've seen, a number of people have had to wait about a week to two weeks before getting the replacement Steam Deck. It should arrive sometimes this week. Step 1: Open up the steam deck by removing all 8 screws. thoughtsofspeaking Jul 20, 2022 @ 10:53am. 1TB NVMe SSD. They didn't steal it. redeyemaster 512GB • 1 yr. That is completely unacceptable as far as I'm concerned. Unit arrived at warehouse (Netherlands) on April 4th. negafy 256GB - Q1 • 1 yr. Like if they added one of those stupid "warranty voided if removed" sticker or a software that detects a hardware change has been made and voids the warranty. my Steam Deck stopped charging after connecting it to an USB Hub. Great service! Since everything was closed, I took it in on Monday and got it shipped off. Aspiring_Gh0st. The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. Choose Battery storage mode, and confirm. you can later try to fix or help improve the. Leave the deck on this screen until it dies on its own. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. So I had to contact Steam and set up an RMA. My new deck works perfectly. unfortunately, the left bumper doesn’t click or register when pressed from the side, and a part of the left trackpad has weak response compared to the right trackpad. 14 day buyers remorse return policy. 5/23 - FedEx delivered the RMA to Valve. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Here’s a video I found:. If you just randomly had a seizure in your bathroom and the Deck was collateral damage, you should explain that to Valve in your support ticket. my_lesbian_sister_gf 64GB - Q4 • 7 mo. Yes, for the record I have tried rubbing alcohol. The console is at 50-55C, so nowhere near throttling. Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. 6 nm APU. I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. Got my Steam Deck back from a second RMA in December. The replacement module from ifixit comes with the new sticks already on it. shipped to valve rma center in netherlands 08. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. 5. Go to setup utility. Odd because the RMA thing said they would repair or replace, no mention of refund. Such as with monitors, it can differ slightly from others of the same model. how long have you waited to get your RMA? I. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. ) Step 2: Remove the shield screws and then the shield itself. The Steam Deck is on its way to Valve, I'm from Austria by the way. Easily the best purchase I ever made. Enter bios on power on (power + Vol+) with power supplier disconnected. Jacob99200 • 1 yr. 6. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. Yeah, you can't RMA if you "don't like the color" of the Deck at all. Software or firmware was upgraded to newest version. That doesn’t work, I guess RMA time. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got. my Replacement Deck has arrived. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. If your device is out of warranty, the company will offer to fix it up. 30/03 -> Valve sent me a new Steam Deck. I'm surprised there's not some calibration that makes your off center the new center. Quality Control performed full function test. The only exception is RB takes a screenshot. how long have you waited to get your RMA? I. I had to foot the shipping costs back to the US and use a freight forwarder to get. 4" Diagonal display size. I just got my new deck today. Got my Steam Deck back from a second RMA in December. Tomorrow: expected delivery. I hope Valve gives you a real answer.